IFTCC CONFERENCE
Conference help
Quick answers for signing in, registration, your schedule, session materials and common technical problems.
COMMON QUESTIONS
How can we help?
How do I sign in?
Use the account icon in the conference header and sign in with the same account used for registration. After signing in, return to My Conference or the session you were trying to open.
I forgot my password. What should I do?
Use the password reset page and follow the email instructions. Your conference registration remains attached to the same account. Reset your password.
Where do I find the sessions I saved?
Heart sessions in the Programme and they will appear in My Conference in conference order. Saved sessions follow your account across devices.
Why can’t I see session materials?
Session materials are available only when a speaker has supplied them and your account has conference access. Make sure you are signed in with the account used to register.
I paid, but my conference access is not showing.
First sign out and sign back in, and confirm that you are using the same email address/account used during registration. If access still does not appear, contact the conference team with your order number.
The page or live content is not loading correctly.
Refresh the page, check your internet connection and try a current version of Chrome, Safari or Edge. If the problem continues, sign out and back in before contacting conference support.